Shipping and Delivery Policy
Shipping Information
At Luxeskin by Chrissy, we understand how exciting it is to receive your skincare and beauty products. We are committed to processing and delivering every order as quickly, safely, and efficiently as possible.
Based in Accra, Ghana, we proudly serve customers across Ghana and around the world. Whether you are shopping locally or internationally, our goal is to ensure a smooth and reliable delivery experience from checkout to arrival.
All orders are processed after payment has been successfully confirmed.
Order Processing
Once your payment has been verified, our team carefully prepares and packages your order for dispatch. Processing times may vary during peak shopping periods, promotional campaigns, public holidays, or unforeseen circumstances, but we always strive to process orders as quickly as possible.
You will receive updates regarding your order status throughout the fulfillment process.
Store Pickup
For customers who prefer to collect their orders, we offer a convenient pickup option.
Orders are typically ready for collection within one hour of payment confirmation. Once your order has been prepared, you may arrange for yourself or someone on your behalf to collect it from our designated pickup location in Accra.
To ensure a smooth collection process, please have your order confirmation details available at the time of pickup.
Delivery Within Accra
We offer doorstep delivery throughout Accra.
Delivery fees are calculated based on your location and will be displayed during checkout before payment is completed. Once your order has been processed, deliveries within Accra are typically completed within 24 to 72 hours, equivalent to 1 to 3 business days.
Our team will keep you informed regarding the status of your delivery and provide updates where necessary.
Delivery Across Ghana
For customers located outside Accra, we work with trusted courier partners to ensure your order reaches you safely and efficiently.
Once your order has been dispatched, you will receive shipment details, including tracking information where available. Delivery times may vary depending on your location and courier schedules, but we remain committed to ensuring your products arrive as quickly as possible.
International Shipping
We proudly ship to customers worldwide.
International orders are delivered through trusted global logistics partners, including DHL, to ensure secure and reliable delivery. Once your order has been shipped, you will receive a tracking number that allows you to monitor your shipment every step of the way.
Delivery times for international orders vary depending on the destination country, customs procedures, and local courier services. While we strive to provide timely delivery, international shipping timelines may occasionally be affected by factors beyond our control.
Please note that customs duties, import taxes, and other charges imposed by your country may apply. These charges are the responsibility of the customer unless otherwise stated.
Shipping Accuracy
To avoid delays, failed deliveries, or additional charges, customers are responsible for ensuring that all shipping and contact information provided during checkout is accurate and complete.
Luxeskin by Chrissy cannot be held responsible for delivery issues resulting from incorrect addresses, incomplete information, or unsuccessful delivery attempts.
Delivery Delays
While we work closely with our delivery partners to meet estimated delivery times, delays can occasionally occur due to weather conditions, customs inspections, courier disruptions, public holidays, or other unforeseen circumstances.
If a significant delay affects your order, we will notify you as soon as possible and provide updates throughout the process.
Shipping Fees
Shipping charges are calculated at checkout based on the destination, delivery method, and order requirements.
Once an order has been processed and shipped, shipping fees are generally non refundable except where required by law or in cases where the error was caused by Luxeskin by Chrissy.
Lost or Damaged Packages
We take great care in packaging every order. If your package arrives damaged or if you believe your shipment has been lost in transit, please contact us as soon as possible.
Our team will work with the relevant courier service to investigate the issue and determine the appropriate resolution in accordance with our Returns and Refund Policy.
Contact Us
If you have any questions regarding shipping, delivery times, tracking information, or your order status, our customer support team is always happy to help.
Email: support@luxeskinbychrissy.com
Thank you for choosing Luxeskin by Chrissy. We appreciate your trust and look forward to delivering products that support your journey to healthy, radiant skin.
